FAQ

 

How do I login to my email from the server?

  1. In your browser, go to your website and a forward slash and the word webmail. for example:  http://www.yourwebsite.com/webmail
  2. Type your email address and password, then click Login.

 

How do I login to my WordPress website?

  1. In your browser, go to your website and a forward slash and the word wp-admin. for example:  http://www.yourwebsite.com/wp-admin
  2. Type your email address or username, and then password, then click Log in.

 

I forgot my password to my WordPress website?

  1. In your browser, go to your website and a forward slash and the word wp-admin. for example:  http://www.yourwebsite.com/wp-admin
  2. Click lost password and they will send you a reset link to your email that you registered your site.

 

I can’t login to the Admin area of WordPress.

If you can’t login to the wp-admin area, you may have a custom plugin or security feature. Please contact support directly to get that information.

 

I tried to install a plugin for my website and it’s not working?

You may need to hire a professional website/wordpress developer to install it. There is a chance that the plugin might be expired or not compatible with your version of WordPress.

My website is down, can you move my account to another server?

We apologize for the downtime you experienced and any inconvenience this may have caused. Our first priority is to get the server up and running as soon as possible so you experience no more down time. The resources and time it would take to move you to another box is far greater than the resources currently being used to bring your server back on line. Unfortunately, at this time, because your account is on a server that is undergoing maintenance, we cannot move your account. Even if it were possible to migrate your account to another server, it would take 24 to 48 hours for DNS propagation in addition to the time of moving your files. Doing this would also pull valuable resources and increase the length of time to resolve any issues currently being addressed.

 
Can I get a prorated refund for the down time?

Due to the complexity and nature of a shared web hosting environment, downtime occurs. Unfortunately, we do not offer compensation for any down time. We are sorry for any inconvenience or loss which resulted from your website being down. For any questions about our policies and procedures, please see our Terms of Service.